Privacy Policy
1. Information We Collect
We collect two primary types of information from you:
A. Personal and Profile Information
This information is necessary to create your account and facilitate match-making. It includes:
- Identity Data: Name, date of birth, gender, address, email, phone number.
- Profile Data: Marital status, religion, caste, education, occupation, income, family details, and photographs uploaded by you.
- Usage Data: How you interact with the site (e.g., profiles viewed, messages sent).
B. Financial Information
When you purchase a premium membership, we collect the following:
- Transaction Details: Subscription package purchased, date of purchase, and amount paid.
- Payment Information: We do not directly store your credit card numbers, debit card numbers, or bank account details. This sensitive data is securely processed and stored in an encrypted format by our Payment Gateway Partner,. We only receive transaction status (successful/failed) and a secure reference number (like the payment gateway partner Transaction ID) from payment gateway partner.
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: Creating your profile and displaying potential matches.
- Communication: Responding to your inquiries and sending service-related notifications.
- Payment Processing: Processing subscription fees via payment gateway partner and maintaining transaction records.
- Security and Verification : Verifying your identity and transactions to prevent fraud, investigate unauthorized use, and resolve payment disputes (chargebacks).
- Legal Compliance: Complying with applicable laws, regulations, or court orders.
3. Disclosure of Information
We may share your personal information with the following entities:
- Other Members: Your profile information (excluding your contact details, unless you permit unlocking it) is displayed to other members as potential matches.
- Payment Gateway : To process your payments and handle chargeback requests, payment gateway partner requires access to secure encrypted payment data and transaction details.
- Service Providers: Trusted third-party companies providing services like data analysis, email delivery, or customer support.
- Legal and Security Purposes: If required by law or necessary to investigate fraud, security breaches, or violations of our terms.
4. Data Security
- Our Efforts: We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Payment Security: All your financial transactions are handled by payment gateway partnervia secure HTTPS protocols in accordance with industry standards. We ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS) as payment gateway partneris a PCI DSS compliant service provider.
5. Your Rights
You have the right to access, correct, or, in certain circumstances, request the deletion of your personal information. You may use your account settings to edit profile information directly.
6. Changes to this Policy
We may update this policy from time to time. We will notify you of significant changes via the website or email.
7. Contact – Grievance Officer
For questions, concerns, or complaints about this Privacy Policy or your personal data, contact:
Grievance Officer – Excellentmatrimony
Email
: Info@excellentmatrimony.com
