Payment: All subscription fees are payable upfront and include applicable taxes.
Non-Transferable: Membership is strictly non-transferable.
Auto-Renewal: Monthly/periodic subscriptions may automatically renew, as clearly stated during the signup process.
General Rule: Given the digital nature of our services, refunds are generally not permitted once the service is activated, except under the following specific circumstances:
Error on Company's Part: A full refund will be processed only if there was a technical error on our side in activating the service or processing the payment incorrectly.
Non-Usage: A full refund may be considered only if the member has not utilized the subscription at all within the first 3 days of purchase (i.e., no profile viewing, messaging, or contact detail viewing). No refunds will be granted after this 3-day period.
No refunds will be permitted under the following circumstances:
Personal Dissatisfaction: Refunds will not be issued if you do not find suitable matches, or if other members do not contact you.
Partial Service Use: If you have utilized any part of the service, even once.
Violation of Terms: If your account is permanently banned due to a violation of our Terms and Conditions (e.g., fake profile, abusive behavior, or misrepresentation of age), no refund will be issued.
Price Difference: Refunds will not be granted for the difference in price if you paid in full and later wish to avail of a discounted offer or promotion.
Failure to Cancel: If you fail to cancel the auto-renewal prior to the scheduled re-bill date.
To Stop Future Billing: To avoid being billed again, you must cancel your membership at least 24 hours prior to the next scheduled billing date. Failure to do so will not result in a refund for the billed amount.
Cancellation vs. Refund: Canceling your membership does not entitle you to a partial or full refund for the unused subscription period.
Processing Time: If a refund request is approved, the refund amount will be processed and completed within 14 business days of the initial refund request.
Original Payment Method: Refunds will strictly be returned only to the original payment method used for the purchase.
Chargeback Alert: Initiating a chargeback without a valid reason will result in the immediate and permanent deactivation of the member's account.
6. No Refunds on Discounted Membership Plans
Please note that any payments made for membership plans purchased under a discount, promotional offer, or coupon code are strictly non-refundable. Once a discounted subscription is activated, it cannot be canceled or refunded under any circumstances.
